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Frequently asked questions of Servicing at Home

Other than the obvious Pros of Gas, commute time or the unnecessary need to change out of your pajamas. Here are a few Pros and Cons 

Please read the statement below to turn your Skymar experience to a "Pro" experience

We suggest that you:
• Take the time to learn about the opportunity inside out.
• Read through the Opportunity Announcement.
• Talk to your business owner and any other agents who may have taken the course.
• Take the time to attend information sessions and ask questions BEFORE you make the commitment to the certification course.

  • Make sure your client meets the states minimum wage guidelines 

PROs AND CONs

PROS

Can I pick my hours?

Yes, as long as the availability is there you may pick hours or Intervals (30-minute blocks). According to your schedule for that servicing week.
You can also put hours up for swap as long as they are not with in the 24 hour lock down window.
And take time off for up to 2 weeks just send us an email and remember to try to service your mandatory intervals before taking the week off and schedule your 3rd week in advance it's that simple.
 

Can I service more than one client?

Yes, you can. In fact, we recommend it. You may experience slow times as a Call Center agent where due to call volume the hours may not be available to pick. We always recommend works the minimum 15-hour requirement of one client and the 25 to 30 hours of your First-choice client.

What if I forgot an appointment i have in 3 days, do I have to call out?

No, if the appointment is in 48 hours or more; simply put your hours up for Swap. As long as someone takes them you are free to enjoy your time.
 

CONS

If I join today will my course start tomorrow?

No, your course begins on the date showing on the Opportunity announcement that could be in 2 weeks up to 1 month from the date of enrollment.
 

ONCE I BEGIN TO SERVICE AM I GAURANTEED TO HAVE A JOB?

No and yes. As long as you maintain a CA% above 80 and great Customer Service. You will be offered a new Contract every 3 months by the client.

When do I start earning revenue?

Although we do provide Vouchers for our courses. Your be responsible for paying the one tine background check fee. We do not pay for the four hours you are in course. Until you are taking calls which can be upwards to 2 weeks before you are in that half of certification.

Additional Important Servicing Information

System And Equipment Policy

In order to use the Skymar/ Arise® Platform, the System and Equipment Policy, detailed on the downloadable PDF, must be met. This PDF details computer, headset, phone, Internet, and equipment that is compatible with the Arise® Platform.  Certain client programs may have additional requirements. Prior to selecting a client program, you will have access to the Opportunity Announcement which details any additional requirements above and beyond the ones listed in the PDF.

Servicing Client Opportunities

The clients using the Skymar/ Arise® Platform are often the leaders in their industries; many are Fortune 500 companies with names you’ll recognize. As such, they have exciting opportunities, as well as high standards for servicing and performance. The sooner you complete the registration process, the sooner you’ll be able to gain access to these opportunities — and the quicker your company will be able to earn money and you can enjoy all of the advantages that come with working from home.

 

You are able to set your own schedule using the Skymar/Arise® Platform.

 

However, please note the following:

 

  • Hours are available on a “first come, first serve” basis, so it is beneficial to select servicing intervals (which are 30-minute increments) as soon as possible.

 

  • More servicing intervals are available during a client’s peak demand period. Please be sure to review the Opportunity Announcement (OA) for the client program you are interested in servicing.

 

  • The OA provides detailed information about each client program opportunity, the hours of servicing and the peak demand hours for the client. Be sure that the hours align with your desired schedule before you express interest in an opportunity.

 

  • Certain client programs have specific servicing hour requirements, which will be detailed in the OA. For example, some client programs require weekend servicing or servicing on certain holidays. Therefore, be sure to thoroughly review the OA and Statement of Work to ensure that you have selected a client program that you will have no problem servicing.

 

  • Note that for certain client programs, if you or your business is a top performer, you may receive first choice of hours. The better your business and your agents perform over time; the more desired servicing times may be available to you.

Do I receive any employment benefits?

No, you are not an employee of Skymar. You  are a 1099 contractor with a 6-month a minimum 6-month contract to service under Skymar. So, employment benefits such as health care are not provided, or vacation time or over-time are not provided. But here is a link to the affordable care act website: Affordable Care Act | eHealth Resource Center (ehealthinsurance.com)

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